FAQ

No. Buyers do not need to register in Dotpay.

Once your order for goods or services in an online store is finalised, you will be directed to secure Dotpay websites where you can select a payment channel. Next, follow the guidelines that will appear on subsequent websites.

You can make payments using all available in Poland e-transfers:

• mTransfer,
• Płacę z Inteligo,
• Przelew z BPH,
• BZ WBK Przelew24,
• MultiTransfer,
• Płać z Nordea,
• Płać z ING,
• Millennium - Płatności internetowe.

You can also make payments from the most popular banks in Poland:

• PKO BP S.A,
• Pekao S.A.,
• Millenium Bank S.A.,
• Kredyt Bank S.A.,
• Bank BPH S.A.,
• Deutsche Bank S.A.,
• ING Bank Śląski S.A.,
• Citi Bank Handlowy S.A.,
• Bank Ochrony Środowiska,
• Bank Gospodarki Żywnościowej,
• InvestBank,
• Fortis Bank,
• Volkswagen Bank Polska,
• Lukas Bank,
• Alior Bank,
• BS Wschowa.

We accept the following payment credit cards global and local: Visa, MasterCard/EuroCard, Maestro, American Express, JCB, Diners Club, Polcard as well as Visa Electron cards issued by some banks (no specific rule in this case as it is up to a bank whether a Visa Electron card can be accepted for online payments), 4B (Spain), CartaSi (Italy), Euro6000 (Spain), PostePay Italy).

Yes. You can use cash payments and pay for your online shopping using postal services or pay at Zabka shops, Via Moje Rachunki sellpoints, Kantor Polski exchange offices and at TransKasa service points. Some sellers accept Ukash coupons.

There are many reasons why it happens. Most frequently, it is due to faulty Internet browsers. You are advised to hold on for a few minutes and then check whether you have received a payment confirmation email sent to the email address you have submitted at the time of payment. If you have received the payment confirmation email, it means that your money has been remitted to the seller.

In such a case you are advised to report the problem by calling the Dotpay Customer Service on +48 12 688 26 00, extension 2 or sending an email to bok@dotpay.pl. Please enclose to your message your transfer confirmation (preferably, in PDF format or optionally, you can use the ‘printscreen’ key or simply write down all details: date, amount, Sender’s first and last name (company), Beneficiary’s account number, transfer details).

Transaction data is sent through encrypted connections directly to the acquirer. It is thus impossible for any unauthorised person to access the data. Your data is not viewable by the Dotpay staff and the personnel of Internet service where you buy goods or services. The acquirer sends only confirmation that a declared payment can be effected. The Internet service receives such information via Dotpay.

Similarly to card payments at stores or restaurants, your card is authorised immediately in the case of online transactions. The Dotpay staff verify each transaction to ensure maximum security to you and your money. Unlike during ‘brick and mortar’ shopping, you cannot sign a receipt nor enter your PIN for online transactions.

Use the Dotpay Guarantee service for e-shopping to be sure that you will receive the item bought or a refund when the seller defaults on an agreement.

How does it work?

You buy items for PLN 100 and pay for them to the seller, but you want to have a guarantee that you will not be cheated. You choose the ‘I buy Dotpay Guarantee' option which costs, for example, 8% of the price for the items you bought. In this case, the cost is PLN 8.

At the time of paying for the items ordered, you automatically pay for the Dotpay Guarantee – the total of PLN 108. If the seller fails to supply the items ordered, you are entitled to lodge a complaint to the Dotpay service within 14 calendar days of payment. Complaints can be submitted to: http://www.Dotpay.pl/gwarancja.

Next, Dotpay contacts the seller and requests confirmation of providing you with the items bought. If Dotpay does not receive from the seller any confirmation of successful transaction, your complaint will be accepted and you will obtain a refund.